With the aim of accurately satisfying requests from customers and utilizing their feedback in quality assurance activities, annual customer satisfaction surveys are undertaken by the Electronics & Innovative Products Division and the Household Packaging Materials Department of the Polymer Solutions Division. Through these surveys, we analyze customer reviews and opinions from the aspects of product reliability, our quality response capabilities and partnerships with customers, thereby pushing ahead with systematic improvements.
Customer satisfaction surveys, the analysis of customer complaints and requests, quality audits performed by customers, score cards and other sources are shared internally to enhance the effectiveness of quality improvement activities. This helps us take a comprehensive and constant approach to customer communication.
Denka Company Limited established our Basic ESG Policy in November 2021, ...
We believe the Denka Mission, “Taking on the challenge of expandi...
① New Elastomer “Evolmer®” / Organic Materials Research Department / Key ...
Denka technology supporting 5G There are many technologies that suppor...
In July 2022, Denka participated as a partner in WIPO GREEN, a gl...
Basic Policy The Denka Group handles a broad range of operations with ...
The Denka Group handles diverse products from commodities to spec...
Regarding product safety, we evaluate product risks in consideration of v...
Denka and its key subsidiaries have maintained the ISO 9001 and other qua...
IATF 16949, the international Automotive Industry Quality Management Syst...
To enhance customer satisfaction, we are developing an IT-based infrastru...
With the aim of accurately satisfying requests from customers and utilizi...
Minerals from conflict areas such as the African continent can be a sourc...
We would like to fulfill our social responsibilities together with the su...
At Denka, we regularly conduct objective risk evaluation of raw material ...